Booking Terms & Conditions

These conditions of sale apply to all room rentals at Fontaine des Magnarelles. They are written in French in their original version which alone is authentic, taking precedence over any other version translated into a foreign language.

 

Prices :

The prices indicated on the Fontaine des Magnarelles website are expressed in EUR (€). These prices are contractual. 

These rates include overnight services, breakfast, provision of bed linen and towels, provision of pool towels, courtesy tray in the room, regular cleaning in the rooms, pool access from 9 a.m. to 8 p.m., WiFi, parking, access to the reception lounge with its kitchenette from 7 a.m. to 11 p.m.

Direct booking on the website "https://www.fontaine-des-magnarelles.com/" allows you to benefit from the best pricing conditions, without commission costs.

 

Reservations:

The reservation only becomes effective upon receipt of a deposit of 30% of the total rental amount, confirmed by the owner. The reservation is made online directly from our website.

Payment of this deposit implies acceptance of the general conditions.

The rental is concluded between Fontaine des Magnarelles and the person who paid the deposit. Except with the written agreement of Fontaine de Magnarelles, the rental can in no way benefit a third party. 

For guests who are not of French nationality, according to the decree of August 18, 2015, a police form will be sent to you once the reservation has been made and must be given to us upon your arrival.

 

Arrival - Duration of stay  - End of stay:

Arrival is between 5 p.m. and 8 p.m. The hosts and Fontaine des Magnarelles will agree the day before the arrival of a time slot of approximately 1 hour. In case of arrival after 8 p.m., contact us to define together what is possible.

The rental is concluded for a period determined at the time of booking. The tenant cannot under any circumstances claim a right to remain in the premises at the end of the stay. 

The end of the stay takes place no later than 11am on the last day in order to offer the best quality of services for future guests. Exceeding the departure time will result in the invoicing of an additional 30 euros per room.

We can store your luggage for free after 11:00 am on the last day if you still want to enjoy the area.

Magnarelles Kitchen  :

The week before your arrival, we will offer you the calendar of dates for the Table d'hôtes and for the Slates of the Terroir for prior reservation.

On the evenings when the Table d'hôtes is scheduled, self-catering meals will not be possible on site.

We offer for all your meals taken on site a selection of organic wines from Vaucluse, some at cellar prices and local beers. We have a liquor license, therefore the consumption of beer and wine purchased from outside is not allowed.

A mini bar of soft drinks is also available on site.

 

The rates for the table d'hôtes and the local slates are grouped together on the Rates page of our site. Extras are paid for when you leave.

 

Payment of the balance, taxes, and other payments:

The balance is paid on arrival at Fontaine des Magnarelles. It can be paid in cash, by bank transfer or by credit card. Payment by check is not accepted. 

The tourist tax is a local tax that the tenant must pay to the owner who then transfers it to the municipality. In 2020, it amounts to €0.61 per night and per adult. This tax will be paid at the same time as the balance.

Purchases of other products during the stay will be paid for on departure.

 

Ability :

The rental is concluded for a specific number of people. On the day of the rental, if the tenant shows up with a greater number of people without notifying us at least 1 week in advance, Fontaine des Magnarelles will not be able to accept the additional people._cc781905-5cde-3194-bb3b- 136bad5cf58d_

Under no circumstances will the rental contract be called into question in this case and the cost of the entire planned stay will be due.

For regulatory capacity reasons, tenants cannot receive guests. If this is exceptionally desired, please inform us beforehand so that we can give our agreement.

 

Children :

The configuration of Fontaine des Magnarelles does not allow children under 10 to be accommodated . In all cases, minors remain under the full responsibility of their parents or adults having authority over them.

 

Furry, feathered companions...

Our animal friends are not invited to stay in our house. Under no circumstances will the rental contract be called into question. In the event of non-compliance with this clause, the cost of the entire planned stay will be due.

 

Respect for the places of Fontaine des Magnarelles:

We welcome you with pleasure to our home and wish mutual respect for our goods as well as yours. Here, the key words are CALM, KNOW HOW TO LIVE and CONFIDENCE, inside and outside the house. Our guests undertake to respect the peaceful character of the place and to use it in accordance with their destination. From 10 p.m. outside, we ask you to kindly exchange gently in order to respect the other guests and the neighborhood.

You will easily understand that smokers are invited to smoke exclusively outside the house. In the event of non-compliance with this clause, the cost of cleaning the fabrics will be borne by the tenants, with a minimum cost of 100 euros.

For reasons of hygiene and smell, it is absolutely forbidden to prepare food and eat in the rooms. A kitchen is available in the reception lounge.

On your arrival, we will discover the premises together and we invite you to notify us within 24 hours of your arrival of any malfunction observed.

When you leave, we will do a tour of the room together, to check that it is returned in the same condition as when you entered the premises and also to ensure that none of your personal effects have been forgotten.

If damage were unfortunately observed, a cost of repairing the premises would be invoiced, at least equal to one night. Customers must be personally insured by a contract including damage to third parties, their property or that of others occurring while on vacation.

Regarding the set of keys made available to you during your stay, we thank you for taking the greatest care of it. In case of loss, the bunch of keys will be charged 50 €.

Internet access via WiFi: 

Customers have free access to the owner's internet connection without paying any direct consideration. You acknowledge using the WiFi internet connection made available by Fontaine des Magnarelles and regulated by 2ISR during your stay.

Limit of use: You agree not to use this connection later, nor to transmit or communicate the access codes to anyone. Access is only possible in areas covered by wifi.

You declare on your honor that you will not use the connection for activities or purposes that are reprehensible, immoral or that could give rise to our liability: in particular to send, receive or access illegal content under French law. In particular with regard to the rules relating to intellectual property and cybercrime. The use of peer to peer software is strictly prohibited.

In the event of a dispute or investigation, we may transmit your personal information to the competent persons, which you hereby accept.

Network responsibility: you are solely responsible for the use you make of your equipment, or its activities on our network, in particular with regard to other customers.

You agree to incur the risks associated with the use of a wifi network and an internet connection, you are advised to increase the level of protection of your firewall and your antivirus.

We thank you in advance for your understanding and cooperation.

 

Swimming pool :

The swimming pool is made safe by a cover and an alarm in accordance with the standards in force. Children or vulnerable persons are placed under the full responsibility of the adults accompanying them.

The swimming pool is accessible every day from 9:00 a.m. to 8:00 p.m. Open from April 15 to September 30.

Bubble Spa:

The bubble spa is secured by a cover in accordance with the standards in force. Children or vulnerable persons are placed under the full responsibility of the adults accompanying them.

The spa is accessible every day from April 1 to May 31 and from September 15 to October 31, from 10 a.m. to 12 p.m. and from 2 p.m. to 7 p.m., except on Wednesdays for maintenance. It is necessary to reserve 24 hours in advance. A supplement is payable for access to the Spa. See our rates online. Comply with the spa rules delivered by hand when booking. 

Personal property:

The property of our guests is placed under their sole responsibility. It is their responsibility to take all necessary security and protection measures. The owner of Fontaine des Magnarelles cannot be held responsible for any damage or loss occurring during the stay. Customers must be personally insured by a contract including damage to third parties, their property or that of others  occurring while on vacation.

No right of withdrawal:

For reservations made by mail, telephone or internet, the tenant does not benefit from the withdrawal period, in accordance with article L121-21-8 of the consumer code relating in particular to the provision of accommodation services provided. on a date or according to a determined periodicity.

 

Personal data :

The information you enter on our website “Fontaine des Magnarelles”   may be recorded by us. You have a right of access, modification, rectification and deletion concerning the data collected on this site, under the conditions provided for by law n ° 78-17 of January 6, 1978 (modified) relating to data processing. , files and freedoms. To exercise this right, you can send us an email at  fontainedesmagnarelles@gmail.com

Cancellation Policy

Cancellation / No-show by the client:

Any total or partial cancellation of a reservation or its modification must be notified in writing by the client and confirmed by the owner. Cancellation is free if confirmed more than 2 weeks before the start of the stay. 
If the cancellation is confirmed less than 2 weeks before the start of the stay, the amount of 30% of the stay is retained, ie the amount of the deposit paid upon reservation.

 

If the client does not appear before 8 p.m. on the day scheduled for the start of the stay, the owner reserves the right to dispose of his guest rooms and/or the gîte. The deposit remains with the owner. 

In the event of a shortened stay, the price corresponding to the total cost of the stay remains fully acquired by the owner. Any additional services consumed will be due to the owner upon departure.

Specific conditions Covid-19

Cancellation by Fontaine des Magnarelles:

If, for reasons beyond its control, Fontaine des Magnarelles is physically unable to accommodate people in the reserved room(s), the customer will be notified as soon as possible. If possible, we will offer an equivalent rental in another bed and breakfast in the area at no additional cost. 

If the cancellation occurs within a period of more than 1 week from the date of the start of the stay, and in the event of no equivalent rental proposal by Fontaine des Magnarelles, the deposit will be refunded.

If the cancellation occurs within a period of less than 1 week from the date of the start of the stay, and in the event of no equivalent rental proposal by Fontaine des Magnarelles, the deposit will be immediately refunded and compensation equal to 10% of the amount of the deposit will be paid to the customer.