Booking Terms & Conditions

These conditions of sale apply to all room rentals at Fontaine des Magnarelles. They are written in French in their original version which alone is authentic, taking precedence over any other version translated into a foreign language.

 

Prices :

The prices indicated on the Fontaine des Magnarelles website are expressed in EUR (€). These rates are contractual.

These prices include nightly services, breakfast, provision of bed linen and towels, provision of pool towels, courtesy tray in the room, regular cleaning in the rooms, swimming pool access from 9 am to 8 pm, WiFi, parking, access to the reception area with its kitchenette from 7 am to 11 pm.

Direct booking on the “Fontaine des Magnarelles” website allows you to benefit from the best price conditions, with no commission fees.

 

Reservations:

The reservation becomes effective only upon receipt of a deposit of 30% of the total rental amount, confirmed by the owner. Reservations are made online directly from our website.

Payment of this deposit implies acceptance of the general conditions.

The rental is concluded between Fontaine des Magnarelles and the person who paid the deposit. Except with the written consent of Fontaine de Magnarelles, the rental may not benefit a third party under any circumstances.

For guests who are not of French nationality, according to the decree of August 18, 2015, a police form will be sent to you once the reservation has been made and must be given to us on your arrival.

 

Arrival - Duration of stay - End of stay:

Arrival is between 5 p.m. and 8 p.m. The hosts and Fontaine des Magnarelles will agree the day before the arrival of a time slot of approximately 1 hour. In case of arrival after 8 p.m., contact us to define together what is possible.

The rental is concluded for a period determined at the time of booking. The tenant cannot under any circumstances invoke a right to remain in the premises at the end of the stay.

The end of the stay is at 11am at the latest on the last day in order to offer the best quality of services for future guests. Exceeding the departure time will result in the billing of an additional 30 euros per room.

We can store your luggage for free after 11:00 am on the last day if you want to enjoy the area further.

 

Payment of the balance, taxes, and other payments:

The balance is paid on arrival at Fontaine des Magnarelles. It can be paid in cash or by credit card. Payment by check is not accepted.

The tourist tax is a local tax that the tenant must pay to the owner who then transfers it to the municipality. In 2020, it amounts to € 0.61 per night and per adult. This tax will be paid at the same time as the balance.

Purchases of other products during the stay will be paid on departure.

 

Capacity:

The rental is concluded for a specific number of people. On the day of rental, if the tenant arrives with a greater number of people without notifying us at least 1 week in advance, Fontaine des Magnarelles will not be able to accept the additional people.

In no case will the rental contract be called into question in this case and the cost of the entire planned stay will be due.

For regulatory reasons of capacity, tenants cannot receive guests. In the event that this is exceptionally desired, thank you for informing us beforehand so that we can give our consent.

 

Children:

The configuration of Fontaine des Magnarelles does not accommodate children under 10 years old . In all cases, minors remain under the full responsibility of their parents or adults having authority over them.

 

Companions with fur, feathers ...

Our animal friends are not invited to stay in our house. Under no circumstances will the rental contract be called into question. In the event of non-compliance with this clause, the cost of the entire planned stay will be due.

 

Respect for the Fontaine des Magnarelles places:

We welcome you with pleasure in our home and wish a reciprocal respect for our goods as for yours. Here, the key words are CALM, KNOW-HOW TO LIVE and CONFIDENCE, inside and outside the house. Our hosts undertake to respect the peaceful character of the place and to make use of it in accordance with their destination.

You will therefore easily understand that smokers are invited to smoke exclusively outside the house. If this clause is not respected, the cost of cleaning the fabrics will be borne by the tenants, with a minimum cost of 100 euros.

For hygiene and odor reasons, it is absolutely forbidden to cook and eat in the rooms. A kitchen is available in the reception lounge.

On your arrival, we will discover the places together and we invite you to notify us within 24 hours of your arrival of any observed malfunction.

On your departure, we will take a tour of the room together, in order to check that it is returned in the same condition as when entering the premises and also to ensure that none of your personal effects have been forgotten.

If damage were unfortunately noted, a cost of repairing the premises would be invoiced, at least equal to one night. Customers must be personally insured by a contract including damage to third parties, their property or those of others occurring while on vacation.

Regarding the set of keys made available to you during your stay, we thank you for taking the greatest care. In the event of loss, the set of keys will be invoiced at 50 €.

 

Swimming pool :

The swimming pool is made safe by a cover and an alarm conforming to the standards in force. Children or vulnerable persons are placed under the full responsibility of the accompanying adults.

The swimming pool is accessible every day from 9 a.m. to 8 p.m.

Bubble spa :

The bubble spa is secured by a cover in accordance with current regulations. Children or vulnerable persons are under the full responsibility of the adults accompanying them.

The spa is open every day, except Wednesday for maintenance, from 10am to 12pm and 2pm to 7pm. It is necessary to book 24 hours in advance. A supplement is payable for access to the Spa. See our online rates. Comply with the spa rules posted on site. 

 

Personal property:

The property of our guests is placed under their sole responsibility. It is their responsibility to take all necessary security and protection measures. The owner of Fontaine des Magnarelles cannot be held responsible for any damage or loss occurring during the stay. Customers must be personally insured by a contract including damage to third parties, their property or those of others occurring while on vacation.

No right of withdrawal:

For reservations made by mail, phone or internet, the tenant does not benefit from the withdrawal period, in accordance with article L121-21-8 of the Consumer Code relating in particular to the accommodation services provided. on a date or according to a determined periodicity.

 

Personal data :

The information you enter on our “Fontaine des Magnarelles” website can be recorded by us. You have the right to access, modify, rectify and delete data collected on this site, under the conditions provided for by law n ° 78-17 of January 6, 1978 (amended) relating to data processing. , files and freedoms. To exercise this right, you can send us an email at fontainedesmagnarelles@gmail.com

Cancellation Policy

Cancellation from the customer / No show:

Any total or partial cancellation of a reservation or its modification must be notified in writing by the customer and confirmed by the owner. Cancellation is free if it is confirmed more than 2 weeks before the start of the stay.
If the cancellation is confirmed less than 2 weeks before the start of the stay, the amount of 30% of the stay is retained, ie the deposit paid.

If the client does not appear before 8PM on the first day of the stay, the owner reserves the right to make use of their rooms. The deposit remains with the host.

In case of shortened stay, the price corresponding to the total cost of the stay remains in full with the host. Any additional services and purchases will be due to the owner upon departure.

Cancelation Special Covid-19

Cancellation by Fontaine des Magnarelles:

If for reasons beyond its control Fontaine des Magnarelles was physically unable to accommodate people in the room or rooms reserved, the customer will be notified as soon as possible. We will offer, if possible, an equivalent rental in another guest room in the area at no extra charge.

If the cancellation occurs within a period of more than 1 week from the date of the beginning of stay, and in case of no equivalent rental offered by Fontaine des Magnarelles, the deposit will be refunded.

If the cancellation occurs within less than 1 week of the start date of stay, and in case of no equivalent rental proposal by Fontaine des Magnarelles, the deposit will be refunded immediately and compensation equal to 10 % of the amount of the down payment will be paid to the client.